Return Policy

We like to think of ourselves as perfectionists, which is why we guarantee our merchandise to be free of manufacturing defects. You may return unwashed, unworn, unused, or defective merchandise within 30 days of order delivery. Merchandise received after the returnable period may be accepted in our sole discretion, and additional information may be requested.

Note that order cancellations occur before merchandise ships, and the Return Policy governs merchandise after shipment.

Please read below for more details on our return policy.


We’re sorry your perfect fit wasn’t fit for your closet. Now, let’s get you started on the return process:

  1. Email us at
  2. In the email, provide us with your order number, style number you are returning and reason for the return
  3. Prepare your package. It is recommended that customers use the original box that the shipment came in and include the completed invoice. All products must be returned in their original condition, with tags still attached.
  4. Secure the shipping label (provided by customer service) to the package making sure no other tracking labels are visible and drop it off at your nearest FedEx location.

Please note that if this returns process is not followed, then BIG STAR will not be responsible for returns lost in transit to us.


To exchange an item for a different size, please follow our return process as outlined above. To order and receive the new item, place a new order on at your earliest convenience. Once we receive your returned item, we will process your refund as quickly as possible.

When will my refund be processed?

We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority.

Online Purchases

We only accept purchases made from If you purchased your merchandise from another retailer, then please contact the retailer and follow their return policy.

Returning items purchased as a gift

If you are returning a gift you received from a purchase made from this website, then please contact our Customer Service Team at Please note we reserve the final approval on all Returns and Exchanges.

Return Policy on Sale Merchandise

Please read the applicable terms and conditions for each sale to understand the whether the return policy deviates from this standard Return Policy. All Final Sale sales are FINAL, no exchanges or returns.